 |
||
Complaint Policy A parent who is dissatisfied with a caregiver may call a state licensing specialist at the Western Maryland Office of Child Care with the Maryland State Department of Education at (301) 791-4585 to register a complaint. The parent may also register a complaint with the LOCATE service, at (877) 261-0060, or with APPLES for Children. The Counselor or APPLES staff member who receives this type of call is prepared to talk about your concerns. In addition, we will respond objectively to the concerns without forming a judgment about the child care provider or program. Some difficulties can be worked out over a period of time. Accordingly, the caller is provided with suggestions on how to approach the caregiver or center director, when appropriate. However, if the parent feels the situation is serious enough to warrant an investigation by the appropriate authority the LOCATE Counselor or APPLES staff member encourages the parent to report the violation and gives contact information for the person(s) to whom complaints should be addressed. For a full statement of the Maryland Child Care Network LOCATE Complaint Policy, click here. You will be re-directed to www.mdchildcare.org.
|
||
|
|
||||||||||||||||||
|
||||||||||||||||||
|
||||||||||||||||||
